Account and its Security

Please note that the information on your completed transactions stay in the network forever, as this is how blockchain works. However, we can deactivate yo...

You can NEVER change the email address associated with your Changelly PRO account, as this is your unique identifier on our platform. If you would like to ...

You can understand that a stranger is using your account by one of the signs below: ● You see trades and payments which you did not commit (it can be c...

There is no need to worry in case you received the registration email that was requested by a stranger.   They might have accidentally entered your email a...